Your privacy matters to us. This page explains exactly what data the crickex app collects, why we collect it, how it is stored, and what rights you have over your own information as a player in Bangladesh.
A plain-language summary of the key privacy commitments the crickex app makes to every player before you read the full policy below.
All personal data collected by the crickex app is stored on encrypted servers. We use industry-standard security protocols to protect your information from unauthorised access, loss, or disclosure at every stage.
The crickex app does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account, process payments, and improve the platform experience.
You have the right to access, correct, or request deletion of your personal data held by the crickex app at any time. Submit a request through our support team and we will respond within the timeframes set out in this policy.
The crickex app uses cookies to keep your session active, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time without affecting core functionality.
If you have opted in to receive promotional communications from the crickex app, you can unsubscribe at any time. Simply contact our support team or use the unsubscribe option in any marketing email you receive from us.
When the crickex app shares data with third parties — such as payment processors or identity verification providers — we only work with verified, trusted partners who are contractually bound to protect your information.
The crickex app is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you access the crickex app — whether through the Android app, mobile browser, or desktop browser.
By registering an account or continuing to use the crickex app, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform and contact our support team to close your account and request data deletion.
This policy applies to all users of the crickex app, with particular relevance to players based in Bangladesh. We take our responsibilities seriously and aim to be fully transparent about every aspect of how your data is handled.
Plain Language Commitment: We have written this Privacy Policy in plain, straightforward English so that every crickex app user — regardless of technical background — can understand exactly how their data is being used.
The crickex app collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your use of the app, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:
Information you provide directly:
Information collected automatically:
Minimum Data Principle: The crickex app only collects data that is genuinely necessary to operate your account, process transactions, comply with legal obligations, and improve the platform. We do not collect data for the sake of it.
The crickex app uses the personal data we collect for the following specific purposes:
Legal Basis: Every use of your data by the crickex app is grounded in a legitimate legal basis — either your consent, the performance of our contract with you, compliance with a legal obligation, or our legitimate business interests where these do not override your rights.
The crickex app does not sell your personal data to any third party. However, there are specific circumstances where we share your data with trusted partners and service providers in order to operate the platform effectively:
All third parties who receive data from the crickex app are contractually required to handle it securely, use it only for the specified purpose, and not share it further without our authorisation.
No Cross-Border Transfers Without Safeguards: If any data transfer outside Bangladesh is required, the crickex app ensures appropriate safeguards are in place to protect your information in line with applicable data protection standards.
The crickex app uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the app.
We use the following types of cookies on the crickex app:
Managing Cookies: You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent you from logging in or using certain features of the crickex app. Analytics and preference cookies can be disabled without affecting core functionality.
The crickex app takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, accidental loss, alteration, or disclosure.
Your Role in Security: While the crickex app takes every reasonable precaution, you also play a role in keeping your account secure. Use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.
The crickex app retains your personal data for as long as your account is active and for a reasonable period thereafter, in line with our legal and regulatory obligations. Specific retention periods are as follows:
When data is no longer required, the crickex app securely deletes or anonymises it so that it can no longer be associated with you as an individual.
As a crickex app user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within 30 days.
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data the crickex app holds about you. |
| Correction | Ask us to correct any inaccurate or incomplete data in your crickex app profile. |
| Deletion | Request that we delete your personal data, subject to our legal retention obligations. |
| Restriction | Ask us to limit how we use your data while a dispute or correction request is being resolved. |
| Portability | Request your data in a structured, machine-readable format so you can transfer it elsewhere. |
| Objection | Object to the processing of your data for direct marketing or where we rely on legitimate interests. |
| Withdraw Consent | Where processing is based on your consent, you can withdraw it at any time without affecting prior processing. |
How to Submit a Request: Contact the crickex app support team via live chat or email at [email protected]. Please include your registered account details so we can verify your identity before processing the request.
The crickex app is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on the crickex app or provided us with personal data, please contact our support team immediately.
Upon receiving a verified report of underage use, the crickex app will promptly close the account, delete the associated personal data, and return any deposited funds to the payment source where possible. Age verification checks are conducted as part of our standard KYC process to prevent underage access.
The crickex app may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, the updated policy will be published on this page with a revised effective date at the top.
For significant changes that materially affect how we use your data, the crickex app will notify registered users via email or an in-app notification before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Continued Use: Your continued use of the crickex app after a Privacy Policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way the crickex app handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.
Data Requests: For formal data access, correction, or deletion requests, please email [email protected] with the subject line "Data Privacy Request" and include your registered account details for identity verification. We will respond within 30 days.
Now that you know how we protect your privacy, you can enjoy the crickex app with complete peace of mind. Register today and experience secure, trusted gaming built for Bangladesh players.